SampleENV
SampleENV
SampleENV
April 2024
April 2024
April 2024
SampleENV
April 2024
SampleENV is one of four products offered by SampleServe. Sample serve offers four products that provide sampling services of various type from groundwater sampling biospecimen sampling. SampleENV is an app that enables field technicians to record information on groundwater sampling.
SampleENV is one of four products offered by SampleServe. Sample serve offers four products that provide sampling services of various type from groundwater sampling biospecimen sampling. SampleENV is an app that enables field technicians to record information on groundwater sampling.
SampleENV is one of four products offered by SampleServe. Sample serve offers four products that provide sampling services of various type from groundwater sampling biospecimen sampling. SampleENV is an app that enables field technicians to record information on groundwater sampling.
SampleENV is one of four products offered by SampleServe. Sample serve offers four products that provide sampling services of various type from groundwater sampling biospecimen sampling. SampleENV is an app that enables field technicians to record information on groundwater sampling.
Client
SampleServe
Client
SampleServe
Client
SampleServe
Client
SampleServe
Role
UX Researcher
Role
UX Researcher
Role
UX Researcher
Role
UX Researcher
Team
5 UX Researchers
Team
5 UX Researchers
Team
5 UX Researchers
Team
5 UX Researchers
Durations
4 Months
Durations
4 Months
Durations
4 Months
Durations
4 Months
Tools Used
Figma
Tools Used
Figma
Tools Used
Figma
Tools Used
Figma
Overview
Prompt
For SI 622: Needs Assessment and Usability Evaluation, our team of five UX Design students worked on a semester-long project to enhance SampleServe’s tablet-based mobile field tech application, SampleENV. The project aimed to improve the user experience for field technicians who use the app for groundwater sampling, aligning with SampleServe’s shift from sampling services to developing efficient software tools for environmental professionals.
Despite improvements in data accuracy and completeness with SampleENV, the current unintuitive user interface causes confusion during data entry, leading to preventable errors. We need to redesign the UI to enhance usability and clarity, ensuring field technicians can accurately and efficiently input data, thereby minimizing errors and optimizing the groundwater sampling process.
Overview
Prompt
For SI 622: Needs Assessment and Usability Evaluation, our team of five UX Design students worked on a semester-long project to enhance SampleServe’s tablet-based mobile field tech application, SampleENV. The project aimed to improve the user experience for field technicians who use the app for groundwater sampling, aligning with SampleServe’s shift from sampling services to developing efficient software tools for environmental professionals.
Despite improvements in data accuracy and completeness with SampleENV, the current unintuitive user interface causes confusion during data entry, leading to preventable errors. We need to redesign the UI to enhance usability and clarity, ensuring field technicians can accurately and efficiently input data, thereby minimizing errors and optimizing the groundwater sampling process.
Overview
Prompt
For SI 622: Needs Assessment and Usability Evaluation, our team of five UX Design students worked on a semester-long project to enhance SampleServe’s tablet-based mobile field tech application, SampleENV. The project aimed to improve the user experience for field technicians who use the app for groundwater sampling, aligning with SampleServe’s shift from sampling services to developing efficient software tools for environmental professionals.
Despite improvements in data accuracy and completeness with SampleENV, the current unintuitive user interface causes confusion during data entry, leading to preventable errors. We need to redesign the UI to enhance usability and clarity, ensuring field technicians can accurately and efficiently input data, thereby minimizing errors and optimizing the groundwater sampling process.
Overview
Prompt
For SI 622: Needs Assessment and Usability Evaluation, our team of five UX Design students worked on a semester-long project to enhance SampleServe’s tablet-based mobile field tech application, SampleENV. The project aimed to improve the user experience for field technicians who use the app for groundwater sampling, aligning with SampleServe’s shift from sampling services to developing efficient software tools for environmental professionals.
Despite improvements in data accuracy and completeness with SampleENV, the current unintuitive user interface causes confusion during data entry, leading to preventable errors. We need to redesign the UI to enhance usability and clarity, ensuring field technicians can accurately and efficiently input data, thereby minimizing errors and optimizing the groundwater sampling process.
User Research
User Interviews
Our user interviews with field techs and lab techs provided crucial insights into the practical challenges and inefficiencies experienced with SampleServe's field tech app. This understanding was pivotal for identifying specific areas for improvement in the app's functionality and user experience.
Field techs struggle with disorganized sampling procedures and lack of accessible contact information, leading to inefficiencies and frustration. Additionally, technical issues and the absence of a reliable bug reporting mechanism further hinder their workflow.
User Research
User Interviews
Our user interviews with field techs and lab techs provided crucial insights into the practical challenges and inefficiencies experienced with SampleServe's field tech app. This understanding was pivotal for identifying specific areas for improvement in the app's functionality and user experience.
Field techs struggle with disorganized sampling procedures and lack of accessible contact information, leading to inefficiencies and frustration. Additionally, technical issues and the absence of a reliable bug reporting mechanism further hinder their workflow.
User Research
User Interviews
Our user interviews with field techs and lab techs provided crucial insights into the practical challenges and inefficiencies experienced with SampleServe's field tech app. This understanding was pivotal for identifying specific areas for improvement in the app's functionality and user experience.
Field techs struggle with disorganized sampling procedures and lack of accessible contact information, leading to inefficiencies and frustration. Additionally, technical issues and the absence of a reliable bug reporting mechanism further hinder their workflow.
User Research
User Interviews
Our user interviews with field techs and lab techs provided crucial insights into the practical challenges and inefficiencies experienced with SampleServe's field tech app. This understanding was pivotal for identifying specific areas for improvement in the app's functionality and user experience.
Field techs struggle with disorganized sampling procedures and lack of accessible contact information, leading to inefficiencies and frustration. Additionally, technical issues and the absence of a reliable bug reporting mechanism further hinder their workflow.
Methodology
Interview Protocols
Preliminary: Initial understanding of user interaction.
Process: In-depth look at the user’s workflow.
Technology: Focus on technical issues with the app.
General: Overall user experience.
Target Population
Field techs and lab techs using the app.
Recruitment Methods
Primary: Invitation through SampleServe’s CEO, Russell Schindler, who contacted three field techs and two lab techs via email.
Secondary: Outreach via Reddit to environmental sampling professionals.
Interview Process
Explored practical challenges including:
Data management and organization
Accessibility of contact information
Technical problems with the app
Analyzed findings to identify usability issues and areas for improvement.
Constraints
Tight deadline and limited sample size affected the depth of insights.
A longer timeframe would have allowed for more comprehensive analysis and additional interviews.
Background Research
Comparative Evaluation
Following user interviews, we conducted a comparative evaluation to assess how SampleServe’s mobile field tech app, SampleENV, stands against similar offerings in the market. This evaluation aimed to identify valuable features and enhancements by examining both direct and indirect competitors.
Our analysis revealed several key areas for improvement, including the need for more robust file integration, better task management features, and enhanced mobile adoption. Competitors’ effective mobile designs and interactive maps highlighted opportunities for enhancing SampleENV's functionality and user experience.
Background Research
Comparative Evaluation
Following user interviews, we conducted a comparative evaluation to assess how SampleServe’s mobile field tech app, SampleENV, stands against similar offerings in the market. This evaluation aimed to identify valuable features and enhancements by examining both direct and indirect competitors.
Our analysis revealed several key areas for improvement, including the need for more robust file integration, better task management features, and enhanced mobile adoption. Competitors’ effective mobile designs and interactive maps highlighted opportunities for enhancing SampleENV's functionality and user experience.
Background Research
Comparative Evaluation
Following user interviews, we conducted a comparative evaluation to assess how SampleServe’s mobile field tech app, SampleENV, stands against similar offerings in the market. This evaluation aimed to identify valuable features and enhancements by examining both direct and indirect competitors.
Our analysis revealed several key areas for improvement, including the need for more robust file integration, better task management features, and enhanced mobile adoption. Competitors’ effective mobile designs and interactive maps highlighted opportunities for enhancing SampleENV's functionality and user experience.
Background Research
Comparative Evaluation
Following user interviews, we conducted a comparative evaluation to assess how SampleServe’s mobile field tech app, SampleENV, stands against similar offerings in the market. This evaluation aimed to identify valuable features and enhancements by examining both direct and indirect competitors.
Our analysis revealed several key areas for improvement, including the need for more robust file integration, better task management features, and enhanced mobile adoption. Competitors’ effective mobile designs and interactive maps highlighted opportunities for enhancing SampleENV's functionality and user experience.
Methodology
Methodology
Competitor Types
Direct Competitors: Products with similar solutions targeting the same audience, such as Klir and Equis.
Indirect Competitors: Products offering alternative solutions but competing for similar user resources, like Mergin Maps.
Partial Competitors: Products with overlapping functionalities but not direct competitors, including Elite Extra and Forms.io.
Analogous Systems: Alternative methods serving similar purposes, such as traditional pen and paper.
Evaluation Criteria
User Interface: Evaluating the intuitiveness and usability of the design.
Functionality: Reviewing the range and effectiveness of features.
Reliability: Assessing the consistency and stability of the application.
Customer Support: Gauging the quality and accessibility of support services.
Heuristic Evaluation
Following our comparative evaluation of similar products, we conducted a Heuristic Evaluation of SampleServe’s ServeENV to assess its usability against established design principles. This evaluation focused on key heuristics such as System-World Match, Visibility of System Status, User Control and Freedom, Consistency, Recognition vs. Recall, and Error Prevention.
The heuristic evaluation identified several usability issues in ServeENV, particularly in areas of system feedback, user control, and consistency with real-world conventions. Key findings included challenges with system status visibility and a lack of intuitive user control, which impacted overall user experience.
Heuristic Evaluation
Following our comparative evaluation of similar products, we conducted a Heuristic Evaluation of SampleServe’s ServeENV to assess its usability against established design principles. This evaluation focused on key heuristics such as System-World Match, Visibility of System Status, User Control and Freedom, Consistency, Recognition vs. Recall, and Error Prevention.
The heuristic evaluation identified several usability issues in ServeENV, particularly in areas of system feedback, user control, and consistency with real-world conventions. Key findings included challenges with system status visibility and a lack of intuitive user control, which impacted overall user experience.
Heuristic Evaluation
Following our comparative evaluation of similar products, we conducted a Heuristic Evaluation of SampleServe’s ServeENV to assess its usability against established design principles. This evaluation focused on key heuristics such as System-World Match, Visibility of System Status, User Control and Freedom, Consistency, Recognition vs. Recall, and Error Prevention.
The heuristic evaluation identified several usability issues in ServeENV, particularly in areas of system feedback, user control, and consistency with real-world conventions. Key findings included challenges with system status visibility and a lack of intuitive user control, which impacted overall user experience.
Heuristic Evaluation
Following our comparative evaluation of similar products, we conducted a Heuristic Evaluation of SampleServe’s ServeENV to assess its usability against established design principles. This evaluation focused on key heuristics such as System-World Match, Visibility of System Status, User Control and Freedom, Consistency, Recognition vs. Recall, and Error Prevention.
The heuristic evaluation identified several usability issues in ServeENV, particularly in areas of system feedback, user control, and consistency with real-world conventions. Key findings included challenges with system status visibility and a lack of intuitive user control, which impacted overall user experience.
Usability Test
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Usability Test
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Usability Test
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Usability Test
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Methodology
Target Users
Ideally groundwater samplers with no prior experience with SampleENV.
Due to time constraints, five University of Michigan students from diverse backgrounds were selected. Their performance was expected to reflect that of actual users due to the learning curve of technical applications.
Tech Setup
Devices and Tools:
Tablet: Used for task completion and screen recording.
Computer: Used for recording overall user performance.
Testing Package:
Included a usability testing protocol.
Provided instructions for setting up the recording environment to ensure consistency.
Testing Procedure
Participants were guided through specific tasks on the ServeENV tablet application.
Interactions and difficulties were recorded on both the tablet and the computer.
A set protocol was followed to ensure uniformity across all tests.
Design
Summary and Mockup Creation
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Design
Summary and Mockup Creation
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Design
Summary and Mockup Creation
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Design
Summary and Mockup Creation
Following the heuristic evaluation, we conducted a usability test to observe how users interacted with ServeENV, particularly those unfamiliar with groundwater sampling. This test aimed to assess the effectiveness of the application in guiding new users through sample collection tasks.straightforward, minimizing the risk of user errors due to complex or verbose instructions.
The usability test revealed several issues, including unclear contamination filtering, difficulties with data entry and GPS functionality, and problems with button usability and color contrast. These findings highlight areas where ServeENV's interface could be improved to enhance clarity and usability for new users.
Methodology
Methodology
Steps Taken
Review Findings: Analyzed usability test feedback to identify key areas for improvement.
Agree on Changes: Discussed and agreed on the most effective design changes.
Create Mockups: Developed detailed mockups for each assigned flow, reflecting the recommended changes.
Redesign
Contribution: Each team member contributed ideas and agreed on necessary changes.
Individual Mockups: Each member redesigned one specific flow of the application, incorporating agreed-upon improvements.
Collaboration
The team reviewed usability test findings.
Discussed potential solutions together.
MDbrief - December 2023
MDbrief - December 2023
MDbrief - December 2023
MDbrief
December 2023
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